Returns & Refunds — Amazing Jewelry

Amazing Jewelry stands behind the quality of every piece we sell. The policies below apply to eligible catalog items purchased on amazinndeals.com.

30-Day Catalog Returns

If you change your mind within 30 days after delivery, unused catalog pieces (security tags intact, original packaging) may be resolved in one of two ways. Most customers choose store credit — it is instant and does not require a shipment.

Option 1 — Instant store credit (recommended)

Request store credit from your order page after delivery, or by emailing support@amazinndeals.com with your order number. Credit is issued at the current studio rate (set in our operations console; commonly 110% or higher of the eligible item price). Shipping is not included. You receive a one-time checkout code valid for 12 months. The order page asks you to confirm unused packaging before credit is issued — it is not a one-click bonus while the piece is still in production.

Custom, engraved, Atelier, and matching pairs / sets (made to order) are not eligible for self-serve store credit. Email support@amazinndeals.com if you need help with a made-to-order piece.

Option 2 — Refund to your original payment method

Pieces are finished at our Overseas Production Studio Workshop. A card refund requires a Return Merchandise Authorization (RMA) first. You are responsible for tracked, insured return postage and any customs documentation to our international intake facility. We provide the intake address only after an RMA is issued — it is not published on this site.

Packages without an RMA may be refused. Refunds via Stripe are issued only after the studio receives and inspects the unused item (this can take several weeks in transit, then typically 3–5 business days for inspection).

Manufacturing defect or item not as described

Contact support@amazinndeals.com within 30 days of delivery with photos. We will evaluate the claim. Natural gemstone variation and photography/lighting differences are not defects. Damage from wear, chemicals, pools, or polish is not eligible.

Shipment issues

If a tracked package is lost or not received within the estimate on your order page, email support@amazinndeals.com. Delivery times are estimates and can move with holidays and customs.

Custom / Engraved / Atelier / Matching Sets

Custom, engraved, and Atelier made-to-order pieces are final sale once production begins. You agree to this at checkout. Matching pairs and sets are also made to order — they are not eligible for self-serve store credit on the order page.

How to start

1. Open your order status link after delivery or email support@amazinndeals.com within 30 days of delivery.
2. Choose instant store credit (fastest) or request an RMA for a card refund.
3. If you choose an RMA, wait for authorization before shipping anything.

Contact

Email: support@amazinndeals.com
Phone: +1 (708) 726-8380
Location: Chicago, IL United States